Welcome to Our New Website! We're continuously adding more items. Check back frequently for exciting new additions
FAQ
Most frequent questions and answers
Shopping
To shop at Le Marrakech Store:
1. Select the items you wish to purchase on our website and click ‘Add to cart’.
2. Review and validate the items in your basket.
3.Enter your delivery and billing address.
4. Choose your method of payment and enter your payment details.
You can update all your personal information by connecting to your account. You can update your addresses by logging into your account and clicking ‘Addresses’ or when you place an order.
To confirm that we received your order, simply connect to your account, select ‘Orders’ and check that the status. You will also receive an order confirmation email. If you do not receive an order confirmation email, please contact our customer service.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose your account from the drop-down menu under Dashboard. On your Account page, select orders from the left-hand side, and find the order you’d like to update from your Order History
Delivery
Your order will be prepared and shipped 48 hours after it has been placed. Once your order has been dispatched, it will be delivered to you in 2-7 business days to addresses in Canada. Shipments to the U.S should arrive within approx 6-10 business days.
Delivery costs are adjusted and calculated based on on the value of your order and are calculated automatically. This method of calculation is valid for Canada and the United States. Details of the delivery costs for your order are provided just before the checkout process .
Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner UPS containing your package’s tracking information.
If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.
To track your package, simply copy and paste the link below into your browser address bar and enter the tracking number
Canada:
http://www.canadapost.ca/cpotools/apps/track/business/findByTrackNumber?execution=e1s1
USA
https://tools.usps.com/go/TrackConfirmAction_input
- Although we strive to provide world-wide shipping, at this time our courier service is able to deliver to:
- CANADA
- USA
If the merchandise was damaged or defective at the time of delivery, damage claims must be reported within 24 hours and let us know the exact issue.
Returns & Refuns
If you’re not completely satisfied with any of the items you’ve purchased, you can return them to us within 30 days of delivery for a full refund or exchange. All items must be returned to us in their original condition, new and unused, with their original labels and packaging intact.
We will refund your product(s) for its full value to the account originally used when making your purchase. Please note, unless an error has been made by Le Marrakech Store , the delivery costs of the returned items are your responsibility.
Your refund will be processed once your package and items have been received and checked.
Payment & Security
We accept the following methods of payment:
– credit card (i.e. Visa or Mastercard); and
– PayPal
All of the transactions on our website are 100% secure. We do not store your banking information on our website. Our secure online payment gateway (SSL certified) encrypts any information entered on the payment pages and ensures the confidentiality of your data
The prices visible on our website are stated in CAD.
Le Marrakech Store is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company. your tracking details.
