When you navigate through our website, simply click on different
thumbnails of the items that interest you to see an enlarged and
more detailed description.
If you wish to purchase an item, click on
the "Add to Cart" button. This button will launch a new web browser
window with a secure page hosted by PayPal, displaying the contents
of your Pay Pal Shopping Cart.
Once you are ready to make your
purchase click on "checkout" button to proceed, you will be directed
to enter your credit card, shipping information, and email address.
We make the best efforts to ensure the exactitude of the information
published, Some items may vary slightly from the illustrations
shown in the web site. Contact us for additional information prior
to your purchase.
All prices quoted on the web site are in Canadian dollar. Federal
and provincial taxes are not included in the prices quoted ( for
We accept payment through PayPal. It is safe, fast and convenient. You can choose to pay with your credit or debit card. Payment is due at the time of purchase.
-Orders shipped outside of Canada are not subject to any sales tax.
-Orders shipped to:
- Quebec are subject to 5% GST and 9.975% PST on the purchase amount or a total sales tax of
- Prince Edward Island are subject to 14% HST.
- Ontario, Newfoundland and Labrador, and New
Brunswick, are subject to 13% HST.
- Nova Scotia are subject to 15% HST.
- Any other Canadian provinces or territories are only subject to 5% GST.
Orders placed on the web site
will be billed at the price indicated at the time of the
We make every effort to ship items 24-48 hours following receipt of payment. Le Marrakech Store ships to your PayPal address, unless you specify otherwise! Please ensure that your PayPal account is accurate and up to date.
Delivery charges to Canada and US vary depending on the value of your order
and are calculated automatically. This method of calculation is valid for Canada and the United States.
Our shipping cost
are valid for all our products except tajines.
There is an extra cost for Delivery to outside Canada and US.
SHIPPING WITHIN CANADA
Shipments within Canada are sent via Canada Post standard mail as this is the most economical.
Orders shipped via Air will normally arrive within 2-5 business days from receipt of order.
You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
SHIPPING WITHIN US
Shipments to the U.S. are sent via Canada Post (most economical,) and should arrive within approx. 4-6 business days.
If you need your item in a shorter time, please let us know on the checkout process, an estimate of the cost of express shipping will be made available.
Shipments International orders via air mail
(small packet ) should arrive within approx. 6-10 business days.
Orders shipped via Surface will normally arrive within
8 business weeks from receipt of order.
International Shipments are sent via Canada Post standard mail as this is the most economical, however this does NOT include Tracking. This means that once we ship your package we have no further information about its whereabouts. If you wish to upgrade to priority mail which includes Tracking and Faster delivery, kindly email us, and we will send you several shipping options and rates for you to choose from.
Shipping costs do not include any duties levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority.
Heavy and extra large items ( wooden
furniture, mosaic tables,........) are at an extra cost,
for these items
If the merchandise was damaged or defective at the time of delivery, damage claims must be reported within 24 hours.
If you change your mind about the products you have purchased from us, If you are not satisfied with your purchase for whatever reason upon receiving it or if the merchandise is not what you ordered, return the merchandise for refund, simply ship us your purchase in its original packaging.
You have seven days to return an item.
Buyer is responsible for any fees associated with return shipping.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back.
We hope you'll have a pleasant on-line shopping experience and
you will be happy with your purchase.
We take great pride and
care in packaging the items we sell and the vast majority arrive in
We believe in total customer satisfaction. We want you to be completely satisfied and pleased with your purchase.
Please feel free, to contact
us at any time if you have any comments or questions with your order.