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Returns & Refuns
If you’re not completely satisfied with any of the items you’ve purchased, you can return them to us within 14 days of delivery for a full refund or exchange. All items must be returned to us in their original condition, new and unused, with their original labels and packaging intact.
We will refund your product(s) for its full value to the account originally used when making your purchase. Please note, unless an error has been made by Le Marrakech Store , the delivery costs of the returned items are your responsibility.
Your refund will be processed once your package and items have been received and checked.
Delivery
Your order will be prepared and shipped 48 hours after it has been placed. Once your order has been dispatched, it will be delivered to you in 2-7 business days to addresses in Canada. Shipments to the U.S should arrive within approx 6-10 business days.
Delivery costs are adjusted and calculated based on on the value of your order and are calculated automatically. This method of calculation is valid for Canada and the United States. Details of the delivery costs for your order are provided just before the checkout process .
The teapots are designed for pouring tea from a height, which aerates the tea and enhances its flavor. The handle covers ensure that you can maintain a good grip and control while pouring. The handle covers teapot are specifically to prevent you from feeling the hot temperature when touching the teapot. The covers provide a barrier between your hand and the hot metal, ensuring you don’t feel the heat.
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