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SHOP POLICIES

When you navigate through our website, simply click on different thumbnails of the items that interest you to see an enlarged and more detailed description.

If you wish to purchase an item, click on the "Add to Cart" button. This button will launch a new web browser window with a secure page hosted by PayPal, displaying the contents of your Pay Pal Shopping Cart.

Once you are ready to make your purchase click on "checkout" button to proceed, you will be directed to enter your credit card, shipping information, and email address.

We make the best efforts to ensure the exactitude of the information published, Some  items may vary slightly from the illustrations shown in the web site. Contact us for additional information prior to your purchase.

All prices quoted on the web site are in Canadian dollar. Federal and provincial taxes are not included in the prices quoted ( for Canadian customers).

PAYMENT

 

We accept payment through PayPal. It is safe, fast and convenient. You can choose to pay with your credit or debit card. Payment is due at the time of purchase.

 

SALES TAX

 

-Orders shipped outside of Canada are not subject to any sales tax.

 

-Orders shipped to: 

- Quebec are subject to 5% GST and 9.975% PST on the purchase amount or a total sales tax of

14.975%.

- Prince Edward Island are subject to 14% HST.

- Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.

 - Nova Scotia are subject to 15% HST.

- Any other Canadian provinces or territories are only subject to 5% GST.

Orders placed on the web site will be billed at the price indicated  at the time of the order.

SHIPPING

 

We make every effort to ship items 24-48 hours following receipt of payment. Le Marrakech Store ships to your PayPal address, unless you specify otherwise! Please ensure that your PayPal account is accurate and up to date.

Delivery charges to Canada and US vary depending on the value of your order, delivery periods vary depending on destinations.

There is an extra cost for Delivery to outside Canada and US.

 

Price ranges

Shipping
0.01    -        9.99 $ 5.99
10.00    -        49.99   $ 12.99
50.00    -        99.99   $ 14.99
100.00    -        199.99   $ 25.99
200.00        and over   $ 39.99

 

 

SHIPPING WITHIN CANADA

 

Shipments within Canada are sent via Canada Post standard mail as this is the most economical.

Orders shipped via Air will normally arrive within 2-5 business days from receipt of order.

You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

 

SHIPPING WITHIN US

 

Shipments to the U.S. are sent via Canada Post (most economical,) and should arrive within approx. 4-6 business days.

If you need your item in a shorter time, please let us know on the checkout process, an estimate of the cost of express shipping will be made available.

  

INTERNATIONAL SHIPPING

 

Shipments International orders via air mail (small packet ) should arrive within approx. 6-10 business days.

Orders shipped via Surface will normally arrive within 8 business weeks from receipt of order.

International Shipments are sent via Canada Post standard mail as this is the most economical, however this does NOT include Tracking. This means that once we ship your package we have no further information about its whereabouts. If you wish to upgrade to priority mail which includes Tracking and Faster delivery, kindly email us, and we will send you several shipping options and rates for you to choose from.

Shipping costs do not include any duties levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority.

 

Heavy and extra large items ( wooden furniture, mosaic tables,........) are at an extra cost,  for these items contact us.

 

REFUNDS AND EXCHANGES

 

If the merchandise was damaged or defective at the time of delivery, damage claims must be reported within 24 hours. If you change your mind about the products you have purchased from us, If you are not satisfied with your purchase for whatever reason upon receiving it or if the merchandise is not what you ordered, return the merchandise for refund, simply ship us your purchase in its original packaging.

You have seven days to return an item.

Buyer is responsible for any fees associated with return shipping.

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back.

 

ADDITIONAL POLICIES

 

We hope you'll have a pleasant on-line shopping experience and you will be happy with your purchase.

 

We take great pride and care in packaging the items we sell and the vast majority arrive in excellent condition.

 

We believe in total customer satisfaction. We want you to be completely satisfied and pleased with your purchase.

 

Please feel free, to contact us at any time if you have any comments or questions with your order.

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Copyright 2000-2017 | 3932 Saint Denis Montreal Quebec | (514) 499-1953 | info@lemarrakechstore.com